Privacy and cookies policy
demand their rectification - when the data is incorrect or incomplete),
demand their deletion - when the data will no longer be necessary for the purposes for which they were collected by us, the Client has withdrawn his/her consent to the processing of the data, the Client has objected to the processing, the data are processed unlawfully, the data should be deleted in order to comply with the obligation arising from the law, or the data were collected in connection with the provision of electronic services offered to the child,
to request restriction of processing - when the data is incorrect - the Client may request restriction of processing for a period allowing us to check its correctness, the data will be processed unlawfully but the Client does not want it deleted, the data will no longer be needed by us but may be needed by the Client to defend or assert claims; or the Client will object to the processing of the data - until it is determined whether the legitimate grounds for processing override the grounds for the objection),
to portability of personal data - when processing is based on the Customer's consent or contract, and when processing is automated, In such a situation, the Customer, not subject to automated decision-making, including profiling.
lawfulness, reliability and transparency of data processing,
limitation of the purpose of data processing - data are collected by the Administrator in a manner consistent with the purpose of processing,
minimization of the amount of processed data - the Administrator processes such amount of data as is adequate, appropriate and limited to what is necessary for the purposes for which they are processed,
correctness of the processed data - the Administrator shall process only data that are correct and, if necessary, updated, and shall take all reasonable measures to ensure that personal data that are incorrect in light of the purposes for which they are processed are promptly deleted or rectified,
limitation of the time period and purposes for which the data may be stored - the Administrator shall store data in a form that allows the identification of the data subject for no longer than is necessary for the purposes for which the data are processed. The Administrator may store data for a longer period as long as it is kept for statistical purposes,
ensure data processing with integrity and confidentiality - the Administrator shall process data in a manner that ensures adequate security of personal data, including protection - by means of appropriate technical and organizational measures - against unauthorized or unlawful processing and accidental loss,
destruction or damage,
accountability - the Administrator is responsible for compliance with all of the above principles and is able to demonstrate compliance.
- your IP address
- type of platform
- type of web browser
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use the automatic newsletter unsubscribe function by clicking on the button that has been placed at the end of each newsletter sent in the content "Click here to view the message in your browser. To unsubscribe from the newsletter, click here."
- sending a request to be removed from the mailing list to the e-mail address: [email protected]
establishing and maintaining the User's account,
providing support for the User's account and transactions, including solving technical problems,
providing the e- mail Newsletter service,
organization of contests and promotional actions in which Customers may participate,
storing data in cookies and collecting data from websites and mobile applications,
for marketing purposes, including profiling for marketing and analytical purposes,
to enable the provision of electronic services, and use of the website, including transactions on our shopping platform and execution of payments for goods sold in the online store,
delivery of ordered or transferred goods,
handling complaints,
handling requests, demands and applications, contacting the customer, including for purposes related to the services we provide,
to fulfill the legal obligation imposed on us by tax and accounting regulations, as well as regulations on the circulation of explosives, weapons and ammunition,
to provide payment services,
possibly collecting debts,
conduct statistical analysis,
handling requests, inquiries, etc. submitted when they are not directly related to the performance of the contract concluded with us,
direct marketing,
contacting Customers, including for the purposes of services provided by us, handling transactions, permitted marketing activities through available communication channels including telephone and e-mail,
monitoring the activity of all and specific Users including, but not limited to, goods viewed, etc,
tailoring advertisements according to previously viewed content,
ensuring the security of the electronic services provided, including enforcing compliance with the Terms and Conditions and preventing fraud and abuse,
ensuring accountability.
transferring your personal data to ING Bank Śląski S.A. ("Bank") in connection with:
- provision by the Bank to the Online Store of the service of making available the infrastructure for handling payments over the Internet (legal basis: Article 6(1)(f) of the Regulation).
- The Bank's handling and settlement of payments made by customers of the Online Store over the Internet using payment instruments (legal basis: Article 6(1)(f) of the Regulation).
- in order for the Bank to verify the proper execution of the agreements concluded with the Online Store, in particular to ensure the protection of the interests of the payers in connection with the complaints submitted by them (legal basis: Article 6(1)(f) of the Regulation).
Transfer of your personal data to Twisto Polska Sp. z o.o. in connection with the possibility of Twisto Polska Sp. z o.o. offering to make payment for the purchased goods or services within the framework of an order agreement including the "Buy with Twisto" shopping formula and making this shopping formula available by the Internet Shop, as well as for the purpose of Twisto Polska Sp. z o.o. verifying the proper execution of such order agreements (legal basis: art. 6 section 1 letter f) of the Regulation).
ING Bank Śląski S.A.
Twisto Polska sp. z o.o.
§1 General principles
This privacy policy sets out the rules for the collection, processing and use of personal data obtained from customers who are not legal entities by the online store operated at www.fenix.pl.
The www.fenix.pl store is run by KOLBA sp. z o.o. (formerly Łukasz Matuszczak PPHU KOLBA) Wiejska 46, 41-253 Czeladź, NIP 6252483366 REGON 522708960 KRS 0000984915, which is the administrator of personal data ("Administrator"), i.e. it determines the purposes and methods of processing Customers' personal data on its own and at its own responsibility.
We process the personal data provided to us by Customers in a manner consistent with the requirements of the law on the protection of personal data, in particular in accordance with Regulation (EU) 206/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (RODO).
We store customers' personal data on servers that ensure their full security. Only persons authorized by the Administrator and obliged to maintain confidentiality have access to the database.
Customers who have provided us with their personal data have the right to access the data and the right:
If the Customer has given his consent to data processing, he may withdraw it at any time.
The Customer has the right to exercise the above rights in relation to personal data to the extent that, they do not contradict the performance by the Administrator and authorized bodies of obligations imposed by law.
The Online Store does not automatically collect any data, except for the data received on the basis of cookies during the use of the Website itself.
§2. The Administrator observes the following principles when processing personal data:
§3 Cookies
Cookies are small text files sent by the Online Store and stored on your computer, containing certain information related to your use of the Website and the Online Store. Cookies are used by the Online Store to operate the Website and provide you with information of interest and during the shopping process (e.g. to remember your steps - sections on the Website: "last viewed", "store", "shopping cart").
About how we use such technologies, we write in detail below in the section "Policy of cookies and similar technologies" §4.
§4 Other data sources
In addition to cookies, the Online Store may also collect data customarily collected by administrators of Internet systems as part of so-called logs or log files. The information contained in the logs may include:
§5. personal data collected
Making a purchase of goods: if you make a purchase, the Administrator will collect the following personal information from you via the purchase form: name and first name, email, delivery address, contact phone number.
If you purchase concession items, we require you to provide a scan of your ID card.
Creating a User account (registration): in the case of creating a User account, the Administrator will collect the following personal information from you through the registration form: surname and first name, e-mail, address, contact telephone number. Each customer, after creating a User account on the store's website, has the opportunity to access, correct and change his/her personal data through the form in the "User Profile").
Contests: From time to time, the Administrator organizes contests. Personal data of Customers (e.g., data necessary for contact) who participate in a contest may be used for its efficient conduct, e.g., to notify the winner. The personal data collected are: name, address, contact telephone number, e-mail.
Promotional actions: Occasionally, the Administrator organizes promotional actions. Contact data of Customers who voluntarily participate in promotional actions are processed by the Administrator in accordance with the law and for purposes related to the promotion. The Customer may opt out of receiving information about promotions at any time in the same way he/she entered the contest or promotion. Personal data collected are: name, address, contact telephone number, e-mail.
Provision by the Customer of the data specified in the order form is voluntary but necessary for the conclusion of the contract of sale of goods. If for some reason the customer does not provide this personal data unfortunately we will not be able to conclude the contract. Providing personal data in the case of entering contests and promotional actions organized by us allows you to participate in them and deliver the prize in cases provided for in the rules of the contest, and those provided for the purpose of creating a User account - its establishment and administration. If required by law, we may require other data necessary, for example, for tax or record-keeping reasons. In other respects, the provision of data by the Customer is voluntary.
§6 Sharing personal data with other entities
Personal data may be made available to entities processing data on the Administrator's instructions, including those providing IT services, courier services, payment processing, debt collection, mail delivery, legal services and other specialized services. Such entities process data only on the basis of an agreement with the Administrator and in accordance with our instructions. Collected personal data will not be transferred to recipients located in countries outside the European Economic Area (countries of the European Union and Iceland, Norway and Liechtenstein).
§7 Contact with the customer
In order to finalize an order, send an answer to a question directed by e-mail, the Online Store will use e-mail or telephone calls. In the case of finalization of an order placed in the online store, all the necessary information on the transaction made and the progress of the order will be transmitted to the customer by e-mail.
§8. newsletter subscription
As long as you have agreed to subscribe to the newsletter, the e-mail address you provide will be used for marketing of our own products from www.fenix.pl Consent may be revoked at any time. In order to exercise this right, please:
§9 Use of collected data
The Administrator processes the collected personal data for the following purposes:
§10 Twisto
Due to the entry into force and necessity of application of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons in relation to the processing of personal data and on the free flow of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the "Regulation") KOLBA sp. z o.o. (formerly Łukasz Matuszczak PPHU KOLBA) Wiejska 46, 41-253 Czeladź, NIP 6252483366 REGON 522708960 KRS 0000984915 (hereinafter also: "Internet Shop") being the owner of the Internet domain https://fenix.pl/ presents the following information concerning the principles of processing your personal data
The Online Store processes your personal data for the following purposes:
In connection with the processing of personal data for the purposes specified in paragraphs 3 and 4, your personal data may be made available by the Online Store to other recipients or categories of recipients of personal data, which may be:
If you provide your personal data in order to conclude a contract with the Online Store, providing your personal data is a condition for concluding this Contract. Providing personal data in this situation is voluntary, however, the consequence of not providing these data will be the inability to conclude a contract with the Online Store.
If you provide your personal data in order to transfer your personal data to Twisto Polska sp. z o.o. before concluding a contract of sale of goods (or services) purchased in the Online Store, the transfer of these data is a condition for concluding a contract of sale in connection with the business model of conducting business adopted by the Online Store.
In the case of transfer of your personal data to the Bank in connection with the processing and settlement of payments made by you to the Online Store via the Internet using payment instruments, the provision of data is required in order to process the payment and provide confirmation of its execution by the Bank to the Online Store.
In the case of transfer of your personal data to the Bank in order for the Bank to verify the proper performance of the agreements concluded with the Online Shop, in particular to ensure the protection of the interests of the payers in connection with their complaints, providing this data is required in order to enable the execution of the agreement concluded between the Online Shop and the Bank.
In case of transferring your personal data to Twisto Polska sp. z o.o. in connection with the possibility of offering you to pay the price for the goods or services purchased by you by Twisto Polska sp. z o.o. under the contract of mandate including "Buy with Twisto" shopping formula and making this formula available by the Internet Shop, providing these data and processing them for this purpose is required in connection with the business model adopted by the Internet Shop and in order to implement the contract concluded between the Internet Shop and Twisto Polska Sp. z o.o.
§11 Questions and objections
Questions and objections regarding this Privacy Policy may be directed by you to address: [email protected] or to the Information Security Administrator: Łukasz Matuszczak ul. Wiejska 46 41-253 Będzin.
COOKIES POLICY AND OTHER TECHNOLOGIES
- The Website does not automatically collect any information, except for the information contained in cookies.
- Cookies (so-called "cookies") are IT data, in particular text files, which are stored in the Service User's terminal equipment and are intended for use of the Website's websites. Cookies usually contain the name of the website from which they originate, the time of storing them on an end device and a unique number.
- The entity placing on the Service User's end device cookies and accessing them is the operator of fenix.pl website with headquarters at ul. Wiejska 46, 41-253 Czeladź.
- Cookies are used for:
- adapting the content of the Website to the User's preferences and optimizing the use of websites; in particular, these files allow for recognize the device of a User of the Website and appropriately display the website, adapted to its individual needs
- creation of statistics that help to understand how Users of the Website use the websites, which makes it possible to improve their structure and content
- maintaining a session of a User of the Website (after logging in), thanks to which a User does not have to re-enter login and password on each subpage of the Website.
- The Website uses two main types of cookies: "session" (session cookies) and "permanent" (persistent cookies). "Session" cookies are temporary files that are stored on the user's terminal device until the user logs out, leaves the website website or shut down the software (web browser). "Permanent" cookies are stored on the user's end device for the time specified in the parameters of the cookies cookies or until they are deleted by the user.
- The following types of cookies are used within the Service:
- "necessary" cookies, enabling use of services available within the Service, e.g. authentication cookies used for services requiring authentication within the Service
- cookies used to ensure safety, e.g. used to detect abuse of authentication within the Service
- "performance" cookies, enabling collection of information on the manner of use of of the Website
- "functional" cookies, making it possible to "remember" the User's selected settings and personalization of the User's interface, e.g. with regard to the chosen language or region from which the User comes, font size, appearance of the website etc.
- "advertising" cookies, allowing to provide Users with advertising content more tailored to their interests.
- In many cases, web browsing software (browser Internet browser), by default, allows the storage of cookies on the end device of the User. Users of the Website may change their settings regarding cookies at any time. cookies. These settings can be changed in particular in such a way as to block automatic handling of cookies in the settings of a web browser or to inform about their each time placement in the Service User's device. Detailed information about possibility and ways of handling cookies are available in the settings of your software (web browser) settings.
- The Operator of the Website informs that restrictions on the use of cookies may affect certain functionality available on the Website.
- Cookies placed in the Service User's terminal equipment and used may be also by advertisers and partners cooperating with the Operator of the Website.
- More information about cookies is available in the menu of your web browser.
- Third parties operating through our website. Below is a list of our partners along with information about the services they provide for us.
- Facebook - reaching out to the Customer via social media platforms and to enable sharing and engagement,
- Instagram - reaching out to the Customer via social media platforms and to enable sharing and engagement,
- SALESmanago (Benhauer sp. z o.o. Krakow) - analysis of shopping behavior which enables us to personalize and provide individual recommendations of goods to the Customer,
- Tradetracker - affiliate advertising,
- Opineo - opinions about the store and goods,
- Google Analytics - website statistics,
- Yandex Metrica - website statistics.