Quality policy and WSK

It is extremely important to us to provide a high level of service, products and your satisfaction. For this in 2013 in our company introduced quality policy from Internal Control System.

1. With us you can always count on

• a team of specialists always ready to answer any of your questions
• hotline open during the week from 8:30 to 18:00 and on Saturday from 9:00 to 14:00
• possibility to place an order by e-mail, phone or website
• convenient installment purchases in one of two available installment systems
• simple system of information about the availability of the products you are interested in
• fast and well-packed shipping by mail, courier or Parcel Post within 24 hours
• constant access to proven and recommended products
• guarantee of the lowest price on the market
• high quality products from verified sources

2. Our goal is

• Your satisfaction with the products you purchase and reliable service
• offering the best products at an affordable price
• providing you with convenience and transparency when placing an order
• building a community with you and other customers of our store
• collecting opinions about us and our work, with the aim of continuous development

3. What has changed for the better

• our company is reported to GIODO, so your data is even more secure with us
• we make even greater efforts to ensure that customer satisfaction with their purchases continues to grow
• we adjust our offer on the basis of measuring satisfaction with purchased products, taking into account comments and opinions of customers and surveys
• we have introduced simpler and more transparent rules for receiving and processing orders
• the system of accepting and processing complaints has been improved